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Shipping & Returns

 

This page should help answer all your questions about our shipping and returns. If, however, you still need more information about anything related to shipping or returns then please don’t hesitate to contact us.

 

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Do you offer international shipping?

 

Yes, we ship worldwide.

 

Is there a minimum order amount?

 

No, there is no minimum order amount, so you can buy one pack of lollipop sticks or one chocolate mould; you buy only what you need. Any shipping charges will be automatically applied to your cart once you click and fill in the 'Estimate Shipping' link in your shopping cart so you know exactly what your total is before you proceed to checkout.

 

What shipping method do you use?

 

Goods will be posted using Irelands National Post Service - 'An Post'. For orders where shipping costs apply, the shipping cost is calculated by weight in accordance with An Posts postal rates.

 

Do you provide a post tracking number?

 

All orders with free postage are shipped using 'Standard Post'. There is no tracking number with Standard Post. If you would like a tracking number we can ship using 'Registered Post'. Please contact us for a registered post quote.

 

For orders where shipping costs apply, you can select either 'Standard Post' or 'Registered Post'.

 

When will my Order be shipped and how long will it take to arrive?

 

We despatch all orders within 1 working day after payment is received and delivery is normally within 2 working days in Ireland, 3-5 working days to the UK and 3-10 days to Europe.

 

What are your Shipping Charges?

 

Shipping cost will be clearly displayed on your order page when you click into your shopping cart. Once you are finished adding to your cart, simply click on the ‘Estimate Shipping’ button, fill in your address information and this will provide you with the shipping cost instantly for your order. It is worth noting that we offer free Ireland, UK & Europe delivery for most of our plastic chocolate and hard candy moulds and work very hard to keep all shipping costs to a minimum.

 

During Checkout or Estimate Shipping, I don’t have a Postcode but it’s Marked as Required?

 

You can type in 00, none or default if you do not have a postcode.

 

My items have not arrived - what should I do?

 

All orders are sent via An Post ‘Standard Post’ unless noted otherwise. Whilst problems are rare, unexpected delays are possible. Orders are sent to the address listed on PayPal so please ensure that this is up to date. If items are damaged then please contact us immediately and we will work with you to remedy the situation as soon as possible. In the case of non-delivery, please wait 14 days from the date of your order, in case it has been delayed.

 

 

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What if I Want to Return my Order?

 

We want you to be happy with your purchase but if you are not satisfied with an item (and it does not contain any fault) we will refund your money if the product is returned within 28 days. The item and packaging must be returned in the same condition that they were sent. You will be responsible for any costs associated with shipping the items back to us. If it is our fault (you received an incorrect or defective item, etc.) we will also pay your postage costs.

 

What is the refund procedure?

 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Alternatively, you can call us at 068 49673, (Int: 00353 68 49673) and leave a voicemail with your details and we will get back to you within 24 hours. We'll notify you via e-mail of your refund once we've received and processed the returned item. If the order has already shipped you will have to first return the purchase and then request that the refunded money is applied to your new purchase.

 

How long will it take to refund?

 

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Can I Exchange My Purchase for Another Item?

 

If you want to make a change to your order before it has shipped you can call us at 068 49673 and leave a voicemail, we will get back to you as soon as possible (calling internationally please call 00353 68 57366) or make the changes online in ‘My Account’. If the order has already shipped you will have to first return the purchase and then request that the refunded money is applied to your new purchase.

 

What if my item arrives damaged?

 

We do inspect all items before they are dispatched and ensure all items are packaged securely for posting but sometimes items will arrive damaged. In the unlikely event that you receive any damaged or faulty item(s), we will issue a replacement or refund if the product is out of stock.